We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment.
We always try to source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit. If you received a defective/damaged item, please kindly contact us by sending an email to firstname.lastname@example.org, let us know your problem and please don't forget to attach photos/videos which can clearly show the issue.
The items that are labeled as FREE, are promotional deals that our marketing team has managed to wrangle. We only get a limited number of each product and each deal lasts only until the product is sold out. The Items are 100% free, you simply pay the cost of our shipping fees to send it to you !
To dissuade customers who do not respect our terms of "one free item per customer", shipping fees are higher for customers who have multiple free items orders.
**IMPORTANT** There are no refunds on FREE ITEMS or the shipping costs associated with them.
Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email email@example.com within 24 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.
Great Performers Academy has a 30 day refund policy for all orders placed through GreatPerformersAcademy.com. If you are not satisfied with your order for any reason, simply contact us for return instructions and a refund. Please note we can only accept returns that are unopened.