STORE & SHIPPING
How Much Is Shipping?
Shipping cost varies depending on your location and shipping options. Standard insured shipping usually ranges from $4.95 - $11.95.
We also offer free shipping on all orders of 35$+
Do You Ship Internationally?
Yes, we do offer worldwide shipping.
How long will my order take to be delivered?
Please allow 2-3 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 15-21 business days for shipping depending on your location.
Why didn't my order come together in one package?
We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment.
Can I choose another carrier?
When you place your order at store.greatperformersacademy.com, you may choose standard insured shipping or express shipping options with FedEx or UPS.
Why is my shipment status not updating?
Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.
Help! There's a problem with my shipment!
If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.
The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. We will mark the package as gift for our customers. BUT duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.
How much will customs charges be for my country?
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.
I received a damaged item, what do I do?
We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit. If you received a defective/damaged item, please kindly contact us by sending an email to firstname.lastname@example.org, let us know your problem and please don't forget to attach photos/videos which can clearly show the issue.
Upon inspection of the photos/videos you will be advised to print and fill out a return form, and return it along with the damaged item, we will issue you store credit via E-Gift Card and you can repurchase the item if desired. Helpful hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.
How can I pay for my order?
Current payment methods for US orders are Visa, Mastercard, Amex, Discover, JCB, Diners Club, and PayPal.
What currency is displayed on the website?
Our products are listed in US Dollar.
How do I order?
Browse through the products that you love, then click "Add to cart" and "Check out". Enter your shipping and billing details and wait for your order to arrived at your doorstep. It is that easy :)
Oh no! I need to modify my order!
Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email email@example.com within 24 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.
What is your refund policy?
Great Performers Academy has a 30 day refund policy for all orders placed through Great Performers Academy.com. If you are not satisfied with your order for any reason, simply contact us for return instructions and a refund. Please note we can only accept returns that are unopened and unused.
How can some items be FREE?
The items that are labeled as FREE, are promotional deals that our marketing team has managed to wrangle. We only get a certain number of each product and each deal lasts only until the product is sold out. The Items are 100% free, you simply pay the cost of our shipping fees to send it to you !
To dissuade customers who do not respect our terms of "one free item per customer", shipping fees are higher for customers who have multiple free items orders.
**IMPORTANT** There are no refunds on FREE ITEMS or the shipping costs associated with them.